If you have a complaint about DriveScore, we really want to hear from you so that we can put things right as soon as possible.
Official Complaints Process
There are different ways you can send us details of your complaint:
Online: Select 'Get in touch' at the bottom of this article.
Phone: Leave a message on 0207 582 8212.
Email: Help@drivescore.com
Post: Write to us at:
DriveScore
ClearScore Technology Limited
Vox Studios, VG 203,
1-45 Durham Street,
London,
SE11 5JH.
What happens next?
We’ll respond to you as quickly as we can, with a full explanation of what has happened in your case.
Sometimes we may need some more time to fully investigate your complaint, but we’ll let you know if there are any delays and explain why.
What if you’re unhappy with our response?
If we’ve already sent you a final response, or it’s been more than eight weeks since you initially made your complaint, you can ask the Financial Ombudsman Service to investigate this for you.
There are several different ways you can contact the Financial Ombudsman Service:
Phone: 0800 023 4567
Phone: 0800 023 4567
Post: Write to the Financial Ombudsman Service at -
Financial Ombudsman Service,
Exchange Tower,
London,
E14 9SR.
For more information, you can also see the Financial Ombudsman Service's consumer explanatory leaflet.